How can we help you?

Find the answers to some of the most frequently asked questions about nuun

How can we help you?

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Machine
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Flavors & Enhancers
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Mobile App
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Service
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Website
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Other

How much caffeine is in nuun caffeinated water?

There is 75mg of caffeine present in both the 300ml and 500ml pour size, typically the same amount found in a cup of coffee.

What type of ingredients are in nuun flavours?

nuun flavours are made with natural flavours and do not contain sugar or sweeteners. 

How many flavours & enhancers can a person put in their drink with nuun?

Choose up to 2 flavours and 1 enhancer per drink. Enhancers must be mixed with at least one flavour.

Where is nuun available?

nuun is great for premium offices, assisted living facilities, fitness centers, car dealerships, schools, hotels, restaurants, healthcare facilities, and more. Currently we only offer nuun in select locations in France and Switzerland, but we are looking to expand to other areas soon!

How do I get a machine?

Click the link to submit your information to see if you're in a serviceable zip code. If you are, our sales team will be in touch with a quote right away.

What is the nutritional information for the flavors and enhancers?

nuun flavours are made with natural flavours and do not contain sugar or sweeteners. Visit the Flavors & Enhancers page on our website to get the detailed information for each flavour and enhancer.

How many flavours and enhancers does nuun hold at one time?

nuun can hold up to 4 flavours and 4 enhancers at one time.

Can I change the flavour/enhancer bag in boxes (BiBs) myself?

nuun flavour and enhancer bag in boxes were specially designed with you in mind for quick installation and removal. Simply twist on/off the connector and that’s it!

How many drinks does each flavour/enhancer bag in box (BiB) deliver?

nuun flavour and enhancer Bag-in-Boxes (BiBs) deliver ~200 servings each. May vary.

What flavours does nuun have?

Lemon & Lime, Pineapple & Mango, Blackberry & Blueberry, Raspberry & Lemon. Click here for detailed nutritional information.

What enhancers does nuun have?

Immunity, Energy, Focus, Active. Click here for detailed nutritional information.

Do the nuun flavours have sugar?

All nuun flavors are sugar-free. Click here for detailed nutritional information.

When will your app be available?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022.

How do I know if I have enough space for the nuun machine?

We have a full specification sheet here with measurements, power, and water requirements. You can also contact us with additional questions by clicking here.

What comes with the nuun offering?

As part of nuun, not only do you get access to the machine, but you also get access to our online web portal to track consumption data, see your BiB (Bag in Box) levels, and request service.

What is the login page for?

The login page is for nuun customers. As part of our offering you get access to a personalized web portal that shows your location's consumption information, allows you to see BiB levels, gives you access to self-service documentation, and allows you to request service.

Is there a specific reusable bottle I should use with the machine?

We have two pour sizes, 300ml and 500ml. We recommend using a clean container that is slightly larger than your pour size.

I see the machine has an NFC reader, how can I connect my bottle?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022. You will be able to connect your bottle through our app.

Where can I find a machine near me?

Currently we are only servicing private customers. Sign up for our email list to be the first to know when we have public locations.

I see the machine has an NFC reader, how can I connect my bottle?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022. You will be able to connect your bottle through our app.

How long does it take to install a nuun machine?

New accounts receive a pre-install site visit to validate nuun location, access to water/electric sources and storage space for nuun supplies. Typically, nuun can be installed in about 4-6 hours depending on the set-up location.

How many nuun machines do I need for my location?

We recommend 1 nuun machine per 100-150 people depending on usage.

I see the machine has an NFC reader, how can I connect my bottle?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022. You will be able to connect your bottle through our app.

Where can I find a machine near me?

Currently we are only servicing private customers. Sign up for our email list to be the first to know when we have public locations

How do I get a machine?

Click the link to submit your information to see if you're in a serviceable zip code. If you are, our sales team will be in touch with a quote right away.

What comes with the nuun offering?

As part of nuun, not only do you get access to the machine, but you also get access to our online web portal to track consumption data, see your BiB (Bag in Box) levels, and request service.

I see the machine has an NFC reader, how can I connect my bottle?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022. You will be able to connect your bottle through our app.

Where can I find a machine near me?

Currently we are only servicing private customers. Sign up for our email list to be the first to know when we have public locations (link to email sign up)

Where can I find a machine near me?

Currently we are only servicing private customers. Sign up for our email list to be the first to know when we have public locations

How do I get a machine?

Click the link to submit your information to see if you're in a serviceable zip code. If you are, our sales team will be in touch with a quote right away.

How can I request service for my nuun machine?

Your Nuun machine will be serviced by our experts on a “3+1” service interval (3 quarterly preventative maintenance + 1 annual filter and tubing change). In the event your machine requires additional service, you can place a service request on our website.

Where is nuun available?

nuun is great for premium offices, assisted living facilities, fitness centers, car dealerships, schools, hotels, restaurants, healthcare facilities, and more. Currently we only offer nuun in select locations in France and Switzerland, but we are looking to expand to other areas soon!

How long does it take to install a nuun machine?

New accounts receive a pre-install site visit to validate nuun location, access to water/electric sources and storage space for nuun supplies. Typically, nuun can be installed in about 4-6 hours depending on the set-up location.

How many nuun machines do I need for my location?

We recommend 1 nuun machine per 100-150 people depending on usage.

Can I change the flavour/enhancer bag in boxes (BiBs) myself?

nuun flavour and enhancer bag in boxes were specially designed with you in mind for quick installation and removal. Simply twist on/off the connector and that’s it!

How many drinks does each flavour/enhancer bag in box (BiB) deliver?

nuun flavour and enhancer Bag-in-Boxes (BiBs) deliver ~200 servings each. May vary.

What comes with the nuun offering?

As part of nuun, not only do you get access to the machine, but you also get access to our online web portal to track consumption data, see your BiB (Bag in Box) levels, and request service.

What is the login page for?

The login page is for nuun customers. As part of our offering you get access to a personalized web portal that shows your location's consumption information, allows you to see BiB levels, gives you access to self-service documentation, and allows you to request service.

I see the machine has an NFC reader, how can I connect my bottle?

Our mynuun app will be available in both the Apple and Google stores in Spring 2022. You will be able to connect your bottle through our app.

Where can I find a machine near me?

Currently we are only servicing private customers. Sign up for our email list to be the first to know when we have public locations. 

How many flavours & enhancers can a person put in their drink with Nuun ?

Choose up to 2 flavours and 1 enhancer per drink. Enhancers must be mixed with at least one flavour.

What is Nuun Enhanced Hydration ?

Nuun Enhanced Hydration is a smart hydration ecosystem that provides personalized hydration whenever, wherever and however you want. Nuun enables you to refill reusable bottles with delicious flavours, nutritient-based enhancers and fizzy carbonation to suit the way you feel! 

Does Nuun require an internet connection?

Nuun machines use OptConnect (cellular) for a secure connection, although the machine will operate without a connection. This connection allows you to monitor your machine, keeping tabs on everything so you know when your machine requires attention. The machine also sends analytics to the Nuun team so we can remotely monitor your machine to ensure you have the best overall experience.

What type of filter does the Nuun machine use?

Nuun machines use the latest Activated Carbon filtration technology provided by 3M for a consistent, high-quality, great tasting water. 3M leverages their Integrated Membrane Pre-Activated Carbon Technology (“IMPACT”) whose dual-zone media cartridge construction combines a membrane in series with premium activated carbon to provide superior throughput and cartridge life. 

What are the electrical and water requirements for the Nuun machine?

The Nuun machine requires access to a standard 220V/ 50Hz electrical outlet and access to a potable water source. 

What is the size of the Nuun machine?

The Nuun machine is slightly bigger than a standard refrigerator with a height of 1,78m, a width of 76,2cm and depth of 70,0cm. See machine specification sheet.

How much does the Nuun Enhanced Hydration service offering cost?

Click the link to submit your information to get your personalized quote right away.

How much does the Nuun Enhanced Hydration service offering cost?

Click the link to submit your information to get your personalized quote right away.

How much does the Nuun Enhanced Hydration service offering cost?

Click the link to submit your information to get your personalized quote right away.

How can I request service for my Nuun machine?

Your Nuun machine will be serviced by our experts on a “3+1” service interval (3 quarterly preventative maintenance + 1 annual filter and tubing change). In the event your machine requires additional service, you can place a service request on our website.

What is the login page for?

The login page is for nuun customers. As part of our offering you get access to a personalized web portal that shows your location's consumption information, allows you to see BiB levels, gives you access to self-service documentation, and allows you to request service.

How many flavours & enhancers can a person put in their drink with Nuun ?

Choose up to 2 flavours and 1 enhancer per drink. Enhancers must be mixed with at least one flavour.

How many flavours and enhancers does Nuun hold at one time?

Nuun machines hold 4 flavours and 4 enhancers at one time.

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